Privacy Policy

This policy explains what information Truitas collects, how we use it, and the choices you have. We collect only what we need to operate a defensible system of record and to provide the Service.

• Account information — your name, email, and organization details.
• Agreement content — the terms, milestones, and parties you enter.
• Signature & audit metadata — timestamps, IP addresses, device/user-agent strings, and content hashes captured when actions are taken.
• Payment information — processed and stored by our payment provider; we retain only references and status.
• Usage data — basic logs needed to operate and secure the Service.

• To provide, maintain, and secure the Service.
• To build and preserve the tamper-evident record of the packets you generate.
• To process subscription billing and send transactional emails.
• To respond to support and security requests.

Packet and audit metadata are integral to the evidentiary value of the Service. Because altering or deleting these records would undermine their purpose, they are retained for finalized packets and cannot be selectively edited. This is a deliberate design choice, not an oversight.

We do not sell your personal information. We share information only with the service providers needed to operate the Service (for example, hosting, database, payments, and email), each under appropriate agreements. See our list of subprocessors.

We may disclose information when required by law or to protect the rights, safety, and integrity of the Service.

We use industry-standard measures including encryption in transit, access controls, and hashing of audit records. No system is perfectly secure, but protecting the integrity of your records is the core of what we do.

Depending on your jurisdiction, you may have rights to access, correct, export, or delete certain personal information. Note that records tied to executed agreements may be retained for their evidentiary purpose. To make a request, contact our team.

Questions about this policy? Reach us through our contact page or at privacy@truitas.com.